Web Producer / Technical Support Lead
(May 2019 – Present)
Planeteria is a Bay Area Technology and Marketing company specializing in website development for Local Governments, Municipalities, Non-profits, and Private Enterprises.
Serves as the primary client liaison throughout the website lifecycle, leading implementation from initial design review to post-launch support. Ensure alignment between design, functionality, and client expectations by providing comprehensive user training, managing website maintenance, and troubleshooting technical issues. Coordinate with the development team to resolve complex problems and guarantee client satisfaction and project success.
- Management of a client support system for over 200 websites.
- Provided technical support and troubleshooted website issues.
- Implemented content updates, design changes, and coding.
- Effectively handled over 1000 support requests alone in 2023.
- Collaborate with the development team to solve issues and implement new features.
- Training of new employees on support systems, processes, and CMS platforms.
- Client training on website CMS through documentation and live demonstrations.
- Created and presented website analytics reports to clients.
- Website monitoring and implementation of CMS and plugin updates.
- Strong understanding of ADA best practices and WCAG standards.