About

Experience

Planeteria Media, Inc.

Web Producer / Technical Support Lead

(May 2019 – Present)

Planeteria is a Bay Area Technology and Marketing company specializing in website development for Local Governments, Municipalities, Non-profits, and Private Enterprises.

Serves as the primary client liaison throughout the website lifecycle, leading implementation from initial design review to post-launch support. Ensure alignment between design, functionality, and client expectations by providing comprehensive user training, managing website maintenance, and troubleshooting technical issues. Coordinate with the development team to resolve complex problems and guarantee client satisfaction and project success.

• Management of a client support system for over 200 websites.
• Provided technical support and troubleshooted website issues.
• Implemented content updates, design changes, and coding.
• Effectively handled over 1000 support requests alone in 2023.
• Collaborate with the development team to solve issues and implement new features.
• Training of new employees on support systems, processes, and CMS platforms.
• Client training on website CMS through documentation and live demonstrations.
• Created and presented website analytics reports to clients.
• Website monitoring and implementation of CMS and plugin updates.
• Strong understanding of ADA best practices and WCAG standards.

Maker Media Inc.

Web Producer & UAT Analyst

Nov 2012 – Apr 2019

A media, publishing, event, e-commerce and learning company. Publisher of “Make”, a print and online magazine. Producer of “Maker Faire” with over 200 global licensed events around the world.

Contributed to the success of Make: Community’s online presence by developing and maintaining a portfolio of high-traffic websites (makezine.com, makerfaire.com, makershed.com, etc.) using WordPress, ensuring optimal performance and user experience. This included content management, UAT testing, and event coordination (Eventbrite). Thrived in a fast-paced, collaborative environment, successfully delivering projects on time and within budget while adapting to changing priorities.

Empowered a global network of website producers across 200+ ‘Global Maker Faire’ events by providing comprehensive training and technical support, facilitating effective online event management and community engagement. Served as the primary technical resource, troubleshooting issues and ensuring seamless online experiences for these events worldwide.

• Web development on tight deadlines in a collaborative team environment for multiple web properties. Valuable contributions from initial site build to post-launch tasks.
• WordPress theme setup, customization, plugin updates, and QA testing. I helped to grow the global events program from 30 to over 250 WordPress websites.
• Responsibilities included QA, content updates, copy-editing, and graphic design.
• Maintaining compliance with the GDPR and ensuring ADA accessibility.
• Trainer and technical support for individual website producers for over 200 licensed “Global Maker Faire” events worldwide. I created over 1000 Eventbrite events.

Sonoma Marin Web

Independent Web Designer

Offering independent website and graphic design services for small businesses and as part of web design teams. Contributions to organizations, both large and small. Providing services ranging from regular content updates to creating entirely new websites.

• The Ocean Foundation
• Quality Health Care Concepts
• Northern Light Surf Shop
• California Faculty Association
• Layla Musselwhite
• Golden West Glass
• Sonoma County Fish & Wildlife Commission
• Marin Humane Society