About

Experience

Planeteria Media, Inc.

Web Producer / Technical Support Lead

(May 2019 – Present)

Planeteria is a Bay Area Technology and Marketing company specializing in website development for Local Governments, Municipalities, Non-profits, and Private Enterprises.

Please find out more about me within the company interview here.

As Senior Web Producer and Technical Support Lead, I oversee comprehensive web management and client relations for a portfolio of over 200 websites. My core responsibility is to ensure exceptional digital experiences, leading all aspects of client support, technical issue resolution, and crucially, driving our firm’s ADA compliance initiatives through active remediation and client education.

• Leads client support for over 200 websites, consistently exceeding SLAs and achieving 99% “excellent” client satisfaction ratings. 
• Directs comprehensive ADA compliance initiatives: runs initial/ongoing accessibility scans (Lighthouse), leads remediation, generates detailed ADA audit reports for clients, and oversees manual QA/JAWS testing.
• Proactively shapes accessibility strategy: developed & delivers internal presentations on web accessibility importance. Implemented user-focused accessibility enhancements and addressed cognitive accessibility challenges for content.
• Developed/delivered comprehensive CMS and ADA compliance training programs for new and existing clients, emphasizing practical application of alt tags, page structure, and color contrast,. 
• Resolves complex technical issues across multiple CMS platforms (WordPress, Drupal, Kentico, Volusion, Shopify), handling over 1000 support requests in 2023.
• Acts as central coordinator for complex client requests, bridging communication and execution among clients, designers, and front/back-end engineers, including ADA compliance specialists.
• Provides technical guidance to junior team members and collaborates with project managers for seamless client coordination. 

Maker Media Inc.

Web Producer / UAT Analyst

Nov 2012 – Apr 2019

A media, publishing, event, e-commerce and learning company. Publisher of “Make”, a print and online magazine. Producer of “Maker Faire” with over 200 global licensed events around the world.

At Maker Media, I was a key Web Producer within a dynamic team, directly contributing to the global “Maker Faire” movement. My role centered on building and maintaining a vast network of websites, providing critical technical support and training, and ensuring digital quality and accessibility for a diverse, worldwide community of creators.

Empowered a global network of website producers across 200+ ‘Global Maker Faire’ events by providing comprehensive training and technical support, facilitating effective online event management and community engagement. Served as the primary technical resource, troubleshooting issues and ensuring seamless online experiences for these events worldwide.

• Instrumental in growing the global “Maker Faire” events program from 30 to over 250 WordPress websites, aligning with Maker Media’s mission to empower creators.
• Provided highly tailored technical support and comprehensive training for 200+ licensed global events worldwide, overcoming varied technical proficiencies with on-demand sessions, screen-sharing, and improved user manuals for WordPress customization.
•  Managed website content, copy-editing, graphic design, and conducted extensive QA testing. 
• Ensured ADA accessibility across multiple web properties, maintaining GDPR and CCPA compliance. 
• Managed Eventbrite registration for over 1000 separate events

Sonoma Marin Web

Independent Web Designer

Offering independent website and graphic design services for small businesses and as part of web design teams. Contributions to organizations, both large and small. Providing services ranging from regular content updates to creating entirely new websites.

• The Ocean Foundation
• Northern Light Surf Shop
• California Faculty Association
• Layla Musselwhite
• Golden West Glass
• Sonoma County Fish & Wildlife Commission
• Marin Humane Society